العربية

Bora Support

Bora is a business workspace by CodeDev for managing tasks, projects, HR, attendance and documents across your team, on the web and on iOS and Android. We're here to help with any question about your account, your workspace or the app.

Contact us

We support you in Arabic and English. To help us respond faster, include:

  • the email address you use to sign in to Bora,
  • your workspace (company) name,
  • your device and app version (for example iPhone 15, iOS 18, Bora 1.2), and
  • a short description of the problem, with a screenshot if possible.

Help from inside the app

When you're signed in, open the menu and choose Help & support. You can open a New ticket (Subscription, Technical, Account or Other) and follow its progress under My tickets. We'll let you know when our team replies.

Frequently asked questions

I can't sign in or I forgot my password

On the sign-in screen, tap Forgot password? and follow the instructions we send to your email. If you don't receive it, check your spam folder, make sure you're using your work email, then contact us.

How do I join my company's workspace?

Your organization sends you an invitation by email. Open it and accept to join. If the invitation has expired or you can't find it, ask your workspace Owner or Manager to send a new one.

Why can't I see a feature or a page?

What you can see depends on the role and modules your organization has assigned to you, and on your organization's plan. Contact your workspace Owner or Manager to change your access.

Who can see the data in my workspace?

Business data you add (such as tasks, projects, employee records and documents) belongs to your organization and is visible to members according to their roles. Questions about that data should go to your organization first. See our Privacy Policy for details.

Attendance and location

Bora uses your location only when you check in or out while the app is open, so your organization can confirm attendance at the workplace. Bora does not track your location in the background. You can change location permission at any time in your device settings.

Subscriptions and billing

Your workspace Owner or Manager manages the plan. For billing questions, contact them or email us at info@codedev.sa.

How do I delete my account?

In the app, go to Profile → Delete my account and follow the steps. You'll be signed out on all devices, and you have 30 days to restore your account using the link we email you. After that, your personal data is permanently erased. If you are the only owner of a company, that company and all its data are deleted too.

You can also request deletion by emailing info@codedev.sa from your registered email address.

Report a problem or abuse

To report inappropriate content, misuse of the service or a security issue, email info@codedev.sa with "Report" in the subject line. Please include as much detail as you can. We take every report seriously and will follow up.

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